Prefer email only: For all inquiries, please write to support@autocostpulse.com. Emails are reviewed by our editorial and technical staff to ensure the fastest, most accurate response.
What to include in your message
- Clear subject line: start with a concise label (e.g., “Data correction,” “Press request,” “Partnership inquiry”).
- Relevant details: VIN, model year, article URL, screenshots, or other specifics that help us investigate.
- Preferred outcome: tell us whether you’re asking for a correction, more information, collaboration terms, or a quote.
- Best contact info: include the email and phone number where you’d like a reply, and your time zone if scheduling is needed.
Response time
We aim to acknowledge all emails within 1–2 business days. Most routine requests (clarifications, data corrections, account help) are resolved within 3–5 business days. Complex matters—such as partnership proposals, legal questions, or investigations requiring third-party verification—may take up to 10 business days. If a matter requires longer, we’ll send an interim update with an estimated timeline.
Types of inquiries we welcome
- Editorial corrections: factual errors, missing sources, or discrepancies in cost estimates and vehicle data.
- Data requests: large datasets, API access questions, or clarification about methodology and sources.
- Press and media: interview requests, expert commentary, and background briefings from our editors and analysts.
- Partnerships and integrations: collaboration proposals, affiliate opportunities, or integration with dealer and fleet platforms.
- Advertising and sponsorship: information about ad formats, audience demographics, and sponsored content guidelines.
- Technical support: site performance, account access, or reporting bugs and errors.
- Feedback and feature suggestions: product ideas, usability improvements, and reader experience notes.
- Legal and privacy: copyright notices, data removal requests, or inquiries related to our privacy practices.
How we handle your information
Messages sent to support@autocostpulse.com are handled by authorized staff only. We use received information strictly to address your request and improve our services. Personal data is processed in accordance with our privacy policies and applicable law; we do not sell your contact details to third parties.
Need help preparing your message?
If you’re unsure what to include, begin with the model name and year, a link or screenshot of the item in question, and a sentence describing the issue. That helps our analysts get to work faster and reduces back-and-forth.
Thank you for helping keep AutoCost Pulse accurate and useful. We read every message and appreciate your time and detail.